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Customer Care Centre - Consultant - Gauteng, Edenvale
Mototeam (Pty) LtdJohannesburg, South Africa2 hours ago
Job descriptionGrade 12 or equivalent; tertiary qualification (certificate / diploma / degree) advantageous. 23 years experience in a customer service or contact centre environment; dealership experience preferred. Proficient in MS Office; knowledge of CMS or motor industry customer case management systems is a plus. Excellent verbal and written communication skills in English and a local language. Strong negotiation, problem-solving, and customer engagement skills. Mature, reliable, self-motivated, target-driven, organized, and a team player. Must reside in the East Rand or within close proximity to Edenvale.
Duties include
- Manage high volumes of inbound and outbound customer calls, emails, and messages professionally and efficiently.
- Facilitate the complete customer care process, ensuring enquiries and complaints are resolved promptly.
- Maintain detailed records of customer interactions, complaints, and resolutions with appropriate escalation to departmental heads when required.
- Liaise with specialists or relevant departments to provide accurate and timely solutions to customers.
- Engage in lead generation through cold calling and customer follow-ups.
- Provide accurate management reports and feedback to support operational improvement.
- Ensure high standards of telephone etiquette, professionalism, and customer engagement at all times.
Requirements :
If your current experience and skillsets tick majority of the job specification boxes, then :
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Customer Care Consultant • Johannesburg, South Africa