Reservations Support Manager (Knysna)

Craft Tailored Travel Experiences at a Premier Knysna Retreat

Reservations & Guest Services | Hospitality & Tourism | Based at Pezula Nature Retreat

About Our Client

My client is a prominent South African tourism and hospitality group known for delivering elevated guest experiences and maintaining exceptional service standards. With a focus on employee growth and a culture rooted in excellence, the group operates some of the country's most sought-after destinations.

The Pezula Nature Retreat in Knysna offers an idyllic setting of indigenous forests and ocean views, blending luxury with nature. It's a space designed to create lasting memories for guests through personalised service, world-class amenities, and a tranquil atmosphere.

The Role : Reservations Support Manager

As the Reservations Support Manager, you will be based at Pezula Nature Retreat and play a key role in curating unforgettable guest journeys. You'll manage travel arrangements and bespoke itineraries, acting as a trusted liaison between the client and the experience. This is a hands-on, guest-facing role focused on crafting personalised, seamless, and inspiring travel encounters from first contact to farewell.

Key Responsibilities

Coordinate and confirm guest travel arrangements and tailored itineraries

Research and recommend travel services, destination options, and experiences

Liaise with clients, suppliers, and internal teams to ensure service excellence

Prepare documentation and communicate relevant procedures and customs

Troubleshoot and resolve any issues that arise pre-, during, or post-travel

Promote and sell travel packages that align with guest needs and expectations

Maintain booking records and updates using Opera and other systems

Assist with guest inquiries, changes, or special requests

Provide support during high-volume periods, including after-hours where necessary

About You

Matric (Grade 12) is essential; tertiary qualifications in hospitality or tourism are advantageous

2+ years of experience in travel planning, reservations, or trade / hospitality support

Proven proficiency in Opera (minimum 2 years' experience)

Excellent communication, coordination, and client service skills

Able to multitask, problem-solve, and maintain composure under pressure

Competent in Microsoft Word and Excel

Flexible availability during peak seasons and high-demand periods

Additional languages anda  diverse travel background are strong advantages

If you're passionate about delivering exceptional guest experiences in a nature-rich, luxury settingand have the skills to make every journey smooth and this could be your next adventure.