Gaming Technical Manager (Port Elizabeth)Sun International • Port Elizabeth, ZA

Gaming Technical Manager (Port Elizabeth)

Sun International • Port Elizabeth, ZA

4 hours ago

Job description

Job title : Gaming Technical Manager (Port Elizabeth)

Job Location : Eastern Cape, Port Elizabeth

Deadline : December 25, 2025

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Job Description

Job Purpose

The Gaming Technical Manager has the overall responsibility and accountability for leading and managing the gaming technical operations for the business unit in line with gaming regulations; legislative requirements and company standards .

Job Scope & Responsibilities

Gaming Technical Planning & Delivery

Understand the Group Technical planning and delivery strategy and align Unit strategy

Conduct SWOT analyses and feasibility studies

Develop strategic objectives for the Unit’s gaming technical deliverables

Facilitate the management and achievement of milestones of deliverables

Understand and integrate leading trends and technology with regards surveillance and security practices

Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management

Manage and allocate people and operational resources

Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Act as a Subject Matter Expert on gaming technical issues for the unit

Gaming Technical Standards & Governance

Oversee the development and availability of gaming technical standards and processes at a unit level ensuring they are updated and communicated

Integrates Group standards into Unit Operations

Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols

Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.

Conduct weekly walkabouts of work areas, both front of house and back of house areas to monitor compliance

Conducts control self-assessments

Ensure all staff are trained and found competent against job requirements

Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Technical Gaming Product

Identifies product performance and makes recommendations to address opportunities and gaps

Build a business case to motivate gaming enhancements and obtain stakeholder buy-in

Compile and co-ordinate plans for the execution of new projects and machine moves

Implement and manage approved projects in line with timelines and budget

Measure and conduct post-mortem feedback on the implementation of new projects

Shares unit successes with other operations

Reports

Complete the following reports in line with relevant requirements :

Gaming Board reports

Investigative / Audit Reports

Monthly Financial Review reports

Risk Reports

Month end reports

FIC reporting

People Management

Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations

Provides motivation and leadership to promote positive working relationships and employee relations within the department

Track, measure and enhance employee engagement

Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline

Manage internal communication and development interventions

to ensure competence levels of staff meet operational level

requirements (right fit for the job)

Source and Select talent as per EE plan

Drive the employee value proposition

Performance Management and coaching of reporting managers to ensure KPA’s are achieved

Facilitates a performance management culture

Financial Management

Financial Management for the Unit Gaming Technical function including :

Budget

Cost management

Capex

PIP and forecasting

Financial reporting for the function

Customer Experience Management

Develops standards on the customer experience for gaming technical in line with the unit strategy and customer value proposition

Deals with escalations / complaints effectively and efficiently to resolution

Be available on the floor to interact with VIP punters and guests when required

Enable staff that interact with the customer telephonically or in person to provide quality customer experience standards.

Monitor the customer experience offered by the team and address gaps

Stakeholder relationship management

Informs department / staff of information required to perform the duties in the gaming technical operations effectively

Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Liaises with marketing department to understand needs and make recommendations with regards technical promotional tools and application designs

Manages the relationships and costing with vendors and suppliers

Communicates any special guest requirements to other relevant operating departments

Provides feedback and reports back to Unit management on the performance and challenges within the gaming technical environment

Provides feedback on operations to management team on initiatives, performance, concerns, etc.

Consult with stakeholders and provide feedback to necessary parties

Provides direction and guidance on risk management to internal stakeholders

Train and coach Business units to deliver the gaming technical objectives – legislative requirements, GB updates, leading practice in gaming technology, etc.

Requirements

Job Requirements

Education

N4 with a trade (prior 1992)

T3,S4 or equivalent (Light Current)

Experience

Minimum of 3 years’ experience in Gaming Technical shift management position

Behavioural Competencies

Motivating others / gaining co-operation

Decision-making

Problem-solving and designing equipment, systems

Training; coaching; keeping abreast of new developments in field

Planning and organisation

Analysing / Diagnosing product performance

Reviewing - Assessing feasibility; assessing compliance; efficiencies

Appraising / Developing Others including evaluating for recruitment, performance, coaching and training

Controlling people and non-people resources

Influencing & negotiating skills

Technical Competencies

Gaming Product performance methodologies

Gaming equipment repair, care and maintenance

Gaming Compliance Procedures

Financial management

Proficient Computer Skills – MS Office; EGS

Certifications / Accreditation / Registration / Licenses

Meets the requirements for a key Gaming Licence

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Mobility and ability to move around as per job requirements (including with the use of aids)

Physically able to move and carry operating equipment in line with job requirements

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Technical Manager • Port Elizabeth, ZA

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