Lead: Management of Focused Taxpayer SegmentsThe South African Revenue Service • Bloemfontein, ZA
Lead : Management of Focused Taxpayer Segments
The South African Revenue Service • Bloemfontein, ZA
1 day ago
Job descriptionTo oversee and manage the efficient identification, segmentation and engagement of key taxpayer groups to improve tax compliance, optimise revenue collection and enhance the overall experience for specific taxpayer segments. Honours degree / Postgraduate Diploma (NQF8) in Finance, Tax, Audit, Estates or Business Management, AND 10 to 12 years’ experience in an Estates / Financial / Taxation environment, of which 3 to 4 years at middle management level. Bachelor’s Degree or Advanced Diploma (NQF 7) in Finance, Tax, Audit, Estates or Business Management, AND 12 to 15 years’ experience in an Estates / Financial / Taxation environment, of which 3 to 4 years at middle management level. Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership. Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks. Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes. Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence. Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions. Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately. Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation. Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders. Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately. Create and implement tax compliance strategies tailored to the unique needs and challenges of each taxpayer segment. Develop and implement methodologies for continuous segmentation based on taxpayer behaviour, demographics, compliance trends and other relevant metrics. Manage and resolve stakeholder queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems. Manage filing and payment compliance of segments through effective stakeholder relations. Monitor the success of compliance strategies by tracking compliance rates, taxpayer satisfaction and revenue generation. Provide insight and operational enablement to ensure that frontline staff provide customised taxpayers experiences based on taxpayer segmentation and other relevant criteria. Provide insight and operational enablement to ensure that frontline staff provide customised taxpayers experiences to contribute to improvement of the compliance level and growth in revenue for each of the respective segments. Utilise large data models to identify revenue opportunities and ensure data integrity and alignment with SARS tax collection goals. Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability. Manage and or advise on the translation and application of policy in a specific functional area. Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity. Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources. Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives. Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency. Implement and monitor financial control, management of costs and corporate governance in area of accountability. Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders. Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service. Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service. Accountability Fairness and Transparency Honesty and Integrity Respect Trust Concern for Impact of own behaviour on others Develops teams and nurtures interdependency Inspire others to Positive Action Nurtures Future Talent Stewardship and Service Orientation Strong Results Orientation Values and Manages Diversity Ability to translate strategy into execution Business Acumen Change Management Customer Liaison Customer Relationship Management Decisiveness Effective Business Communication Functional Policies and Procedures Managerial Budgeting Planning and Organising Planning, Management and Measurement Problem Analysis and Judgement Strategic Planning Tax Knowledge Accounting / Financial Services jobs
Job title : Lead : Management of Focused Taxpayer Segments
Job Location : Free State, Bloemfontein
Deadline : December 25, 2025
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Management • Bloemfontein, ZA
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