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Senior Dispatch Controller

Senior Dispatch Controller

RCL FoodsDurban, KwaZulu-Natal, South Africa
10 days ago
Job description

Job title : Senior Dispatch Controller

Job Location : KwaZulu-Natal, Durban

Deadline : November 02, 2025

Minimum Requirements

  • Grade 12 and a Tertiary Qualification in Logistics or Supply Chain Management.
  • Minimum 5 years supervisory / management experience in distribution.
  • FMCG experience required.
  • Experience working with JDE systems advantageous.
  • Good computer literacy – especially Excel and e‑mail.

Duties & Responsibilities

Dispatch Sales

  • Manage and ensure adherence to standard operating procedures related to cash sales and damage sales.

    • Loading of Trucks

  • Manage and ensure adherence to standard operating procedures related to loading of trucks.

    • Returns

  • Manage and ensure adherence to standard operating procedures related to returns and damages.

    • Crate Control

  • Manage the full control crate function and ensure accurate daily reporting.

    • Cost Control

  • Assist to prepare annual budget before the start of the new financial year.
  • Monitor and control expenses against budget and report on deviations.
  • Ensure cost efficiency with regards to expenditure.

    • Transactional Duties

  • Ensure accurate stock count after every shift.
  • Analyze and report on variances with regards to stock counts.
  • Ensure the production transfer of product is agreed and signed off with production.
  • Ensure Bread Recon balances daily.
  • Prepare and present monthly KPI report to senior management team.

    • People Management

  • Set daily objectives for staff, ensuring full productivity and value add to the business.
  • Manage staff performance weekly and give regular feedback, taking disciplinary action when necessary and giving recognition where it’s due.
  • Conduct formal performance reviews twice yearly with dispatch controller.
  • Hold monthly meetings with staff.
  • Leave planning, ensuring no leave is lost.
  • Ensure rosters in place for team.
  • Participate in recruitment of new employees.

    • General

  • Attendance at inter‑departmental meetings and give input related to dispatch.
  • Ensure the dispatch area is kept clean at all times.

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