DIY & Hardware Retail Sales Specialist

Scitech PlacementsJohannesburg, Gauteng, South Africa

3 days ago

Job description

Overview

diginu is a cutting-edge tech company revolutionizing the on-demand ordering industry. Our platform offers food, drinks, and grocery delivery — all backed by a powerful cashback rewards program. Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions.

Job Postings (Filtered and Refined)

Note : This listing contains multiple postings with varying locations and roles. The following items reflect the responsibilities and qualifications as described in the postings where present. Each entry is presented with a focused responsibilities and qualifications segment.

1) Customer Service Representative

Location : Braamfontein, Gauteng

Company : City Gym Investments Pty Ltd

Job Type : Part-time

Responsibilities :

Be the first friendly face and welcoming voice in person.
Provide exceptional service to members and guests, ensuring every experience is smooth, inspiring, and unforgettable.
Support with memberships, check-ins and inquiries.
Help keep the energy high — contribute to a culture that celebrates fitness, music, and creativity.
Work alongside a driven team to help build our brand and community.
Learn and grow — with opportunities to take on leadership or creative roles as you develop.

Who You Are :

Positive, energetic, and people-focused — you light up a room.

Fitness-minded and culture-aware — you vibe with music, fashion, and the energy of youth culture.

Highly motivated and eager to grow — you take initiative and thrive in dynamic environments.

A strong communicator with great organisational skills.

Previous customer service or front desk experience is a plus (but attitude and passion come first).

Why You\'ll Love Working with Us :

Vibrant, creative, and inspiring environment.

Community that values teamwork, culture, and personal development.

Access to events, fitness sessions, and creative collaborations.

Real opportunities to grow within the brand — we promote from within.

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Location : Johannesburg, Gauteng

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2) Customer Service Manager

Location : 2196 Johannesburg, Gauteng

Company : Initiate International

Job Type : Permanent

Description :

The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job responsibilities as the Customer Service Manager in Johannesburg will include :

Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.

Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).

Develop and implement training programs to enhance the skills and knowledge of the customer service team.

Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.

Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.

Work closely with other departments (Marketing, Product, IT) to ensure a seamless customer experience and address service-related issues.

Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.

Ensure compliance with industry regulations and company policies, maintaining integrity and professionalism.

Manage and resolve escalated customer issues or crises, ensuring minimal impact on customer experience and company reputation.

Requirements :

Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.

Experience in MGA or UKGC markets.

Bachelor’s degree in Business, Management, or related field.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to handle high-pressure situations and make quick decisions.

Proficiency in customer service software and CRM systems.

Analytical skills to interpret data and make informed decisions.

Customer-focused with a passion for delivering exceptional service.

Strong problem-solving abilities.

Highly organized with strong attention to detail.

Flexible and adaptable to changing business needs.

Candidates who are results-driven and knowledgeable about the iGaming industry are encouraged to apply. Please submit a resume for this role.

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3) Customer Service Support (Alrode)

Location : Alrode, Johannesburg, Gauteng

Company : Elite Search

Job Type : Not specified

Description :

Position available for a Customer Service Support Consultant. Requirements include tertiary / Trade qualification with suitable industry experience. Apply if you meet the minimum requirements. If you do not hear back within 2 weeks, consider your application unsuccessful.

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Location : Johannesburg, Gauteng

4) Customer Service / Sales Roles (General)

Location : Various

Representative postings include :

NOW HIRING : High-Energy Customer / Sales Specialists

Typical details include :

Base pay and bonuses

Requirements such as 12+ months customer service experience, targets, and shift flexibility

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5) Head of Customer Service

Location : 2000 Johannesburg, Gauteng

Company : Initiate International

Job Type : Permanent

Description :

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service, where you’ll drive excellence, innovation, and customer-centric strategies.

Your key responsibilities include :

Supervise day-to-day operations in the customer services department including hiring, training, and performance management.

Monitor customer interactions and ensure high levels of customer satisfaction.

Develop and implement customer service strategies to enhance satisfaction and loyalty.

Ensure adherence to regulations and responsible gambling practices.

Foster collaboration with other departments and provide ongoing training opportunities.

Track KPIs and generate reports for management; identify trends and improvements.

Requirements :

Good working knowledge of the online gaming industry.

Customer Service management experience including setting up a call centre.

Proficiency with CS software and data analysis.

Availability for shift work, including weekends and public holidays.

Desirable : experience in responsible gambling and fraud prevention.

If you meet the above requirements for this Head of Customer Service job in Johannesburg, we would like to hear from you.

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6) Other Observations

There are additional postings and content indicating various job descriptions, locations, and postings dated over time. Some content appears repeated or inconsistent with single-role descriptions.

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Johannesburg, Gauteng Diginu

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End of refined excerpt. For posting consolidation, ensure to remove outdated, duplicate, or region-restricted entries in the final publication.

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Retail Sales • Johannesburg, Gauteng, South Africa