Support Technician

Were looking for a highly capable Services Technician to join our IT support this role youll deliver 2nd Level Application and Technical Support to clients both onsite and remotely. Youll take ownership of end-user incidents and requestsresolving issues related to devices operating systems and business applicationswhile maintaining strong communication and adherence to SLA timelines.

Key Responsibilities

Technical Support

Provide remote and onsite technical support to end-users.

Support Windows and Apple Mac OS environments MS Office Suite and business applications.

Deliver VIP-level support to executive users.

Troubleshoot software and hardware incidents performing root cause analysis and resolution.

Collaborate with vendors and internal teams to resolve complex issues.

Ticket Management

Manage incidents and requests via the ITSM tool.

Maintain accurate and up-to-date ticket information.

Ensure timely resolution of tickets in line with SLAs.

Escalate issues where necessary and follow up until closure.

Client Engagement

Communicate effectively with stakeholders users and management.

Keep users informed of progress priority changes and resolution timelines.

Confirm satisfaction with resolutions prior to ticket closure.

Qualifications & Experience

Minimum 5 years experience in an IT Desktop Support environment.

Matric and Degree or relevant Diploma in IT or related field.

CompTIA A and Network certifications required.

MCSE / MCSP Apple Mac Certification ITIL Foundation or relevant IT Diploma advantageous.

Valid Drivers License required.

Required Skills :

desktop windows Mac ITSM

Key Skills

Change Management,API,ABAP,Facility Management,Games,Claims

Employment Type : Full Time

Experience : years

Vacancy : 1