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Donor Care Officer

Donor Care Officer

South African National Blood ServiceZA
30+ days ago
Job description

Job title : Donor Care Officer

Job Location : North West, Klerksdorp

Deadline : October 29, 2025

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Introduction

  • The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

    • Job description

    KEY PERFORMANCE AREAS (KPAS)

    KPA 1 Financial

  • Manages cost per unit for both whole blood and specialised collections within agreed blood drive / donor centre target by determining, packing and loading the consumables for blood drive / donor centre as per the target.
  • Maintains and validates equipment to ensure that repairs are done timeously.
  • Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

    • KPA 2 Customer Stakeholder

  • Manages stakeholder relations at the blood drive and / or donor centre.
  • Welcomes donors by greeting them as they enter the blood drive, assist with and / or guide them to the registration table.
  • Asks Donor to read pamphlets / posters before medical assessment.
  • Helps donors to complete donor forms and clarify any query they might have.
  • Addresses and / or report all complaints to the in-charge before or by the end of the shift.
  • Ensures that customer needs and priorities are understood at all times.
  • Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

    • KPA 3 Internal Processes

  • Collects whole blood and / or apheresis units to meet assigned target.
  • Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
  • Assists with setting up the blood drive in time for the arrival of donors.
  • Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
  • Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
  • Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
  • Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
  • Documents results of all basic physical checks on relevant record sheets / Donor Questionnaires.
  • Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
  • Conducts confidential assessment (risk behaviour interview) with potential donors.
  • Educates donors on high-risk behaviour.
  • Prepares blood pack with the scale to ensure that correct volume of blood is collected
  • Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
  • Cares for donor during donation including providing refreshments and education.
  • Initiates treatment in emergencies (First Aid / CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
  • Completes all documentation post-donation and any additional reports / information as required.
  • Provides post-donation care and advice.

    • KPA 4 Learning and Growth

  • Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
  • Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
  • Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.

    • KPA 5 Governance

  • Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
  • Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
  • Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
  • Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

    • Minimum requirements

    Education

  • Diploma / Degree in General Nursing Sciences.
  • Code B or EB Manual driver’s license.

    • Experience and knowledge requirements

  • 2 years Registered Professional Nursing experience.

    • Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

  • Relevant SANBS policies and Procedures.
  • Standards of Practice for Blood transfusion in SA.

    • Apply by :  29 October 2025

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