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IT Desktop Support Engineer

IT Desktop Support Engineer

RightStaff Employment SolutionsJohannesburg, Gauteng, South Africa
25 days ago
Job description

Mid-level IT Desktop Support Engineer – Johannesburg.

Duties and Responsibilities :

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities :

  • Install, configure and support all Microsoft desktop and server operating systems.
  • Install, configure and support all Microsoft and other application software (desktop and server).
  • Install, configure and support Hyper‑V / VMWare.
  • General hardware installation and troubleshooting (desktop and server).
  • General troubleshooting on all IT related equipment.
  • Respond to and resolve support calls at customer sites.
  • Respond to and resolve support calls via remote connection (desktop and server).
  • Assist customers telephonically.
  • Remote administration of servers and workstations.
  • Design, Scope & Implement AD / Exchange / Office365 migrations.
  • Compile desktop and server configuration documentation for client sites.
  • Execute orders and follow up service and repairs with external suppliers.
  • Identify possible risks or problems and elevate to senior engineer.
  • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

Requirements :

  • At least a Matriculation certificate.
  • International MCSE or MCSA.
  • Windows Server 2016.
  • A+, Server+, N+, Security+ or similar qualification an advantage.

    • Knowledge and Experience :

  • Excellent understanding of Windows Event logs and how to identify problems.
  • Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).
  • Be familiar with SCCM.
  • Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
  • Working knowledge of Active Directory administration : creating user accounts, resetting passwords, disabling and deleting users.
  • Experience with server maintenance and health checks on Windows Server.
  • Experience with the configuration and administration of Office 365.
  • Experience with logging and following up calls with external suppliers and service providers.
  • Advanced knowledge of Firewalls, NATs & Routing.
  • Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
  • Working knowledge of server hardware systems such as RAID.
  • Working knowledge of PowerShell.
  • Working knowledge of Storage (SAN, NAS, DAS).
  • Excellent knowledge of Microsoft desktop operating systems and desktop software.
  • Excellent knowledge of Virtualization. (Hyper‑V / VMWare).
  • Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
  • Good knowledge of TCPIP networking is required.
  • Good knowledge of server software and systems.
  • Experience with configuring routers and wireless access points.
  • Minimum least 5 years concurrent IT work Experience.
  • At least two years server support and maintenance experience.

    • Attributes :

  • An organized individual that can work unsupervised and effectively manage time and multiple tasks.
  • An analytical thinker that works methodically and always pays attention to detail.
  • An individual that always thinks before they act.
  • An individual who enjoys studying and improving their knowledge.
  • Ability to follow checklists and procedures accurately and adhere to company standards.
  • Someone who sees the bigger picture and understands and has a passion for technology and IT.
  • A self‑starter that is able to work alone or in a team.
  • Ability to work under pressure and remain focused.
  • A well‑presented individual with excellent communication and inter‑personal skills.
  • A motivated individual with a passion for technology.
  • Ability to follow checklists and procedures accurately and adhere to company standards.
  • Ability to identify, assess and solve desktop hardware and software problems innovatively.
  • Must have own transport and the ability to work after hours (on short notice) when required.
  • An individual that enjoys completing detailed technical documentation.

    • Remuneration :

  • Cost to company between R18 000 and R28 000 p / m.
  • Dependent upon qualifications, experience and skill level.
  • Medical aid (50% paid by company, 50% by employee).
  • Reimbursement for company travel.
  • Overtime pay in the form of commission.
  • Company provided laptop.

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