Field Service Technician - Cape Town

Purpose of the Role

Reporting to the Field Service Manager, the technician performs tasks in the electrical and mechanical field including Maintenance, Servicing, Component change out, Repairs, Rebuilds and Troubleshooting on Earthmoving Equipment

Facilitates efficient technical, engineering and after-sales service to customers

Diagnoses, overhauls, repairs, tunes, maintains and service diesel powered Earthmoving equipment and machinery in the field as well as in the workshop

Prepares and submits detailed field reports

Maintain professional customer relationships

Adheres to company policies and procedures

Detects electrical and mechanical faults by using specialized tooling and equipment

Repairs and maintains electrical, hydraulic and mechanical components and systems of diesel-powered equipment including attachments.

Follows work assignments received in the form of general oral or written work instructions

Determines the extent of the needed repair and determines the nature thereof and implement

Perform checks and services on a regular basis and detects possible faults and flaws on affected equipment

Repairs and / or replaces and fit new sections or new parts.

Improvises necessary solutions as and when needed.

Travels from one site to another often in remote areas and at unusual work hours or sleep over as required

Works with specialized equipment to perform daily duty requirement.

Maintains a good level of physical health and fitness

Always maintains a legal vehicle drivers license

Adheres to all health and safety legislation

Product Support Function

Qualifications and Experience Required :

Trade Tested Earthmoving Mechanic or Auto Electrician or Diesel Mechanic is required

Experience working on dozers, trucks and excavators is essential

MS Office Proficiency in Outlook, Word, PowerPoint and Excel.

Engine software interface experience

Valid drivers license

4-5 Years experience in Auto Electrical on Earthmoving Equipment is required

4 -5 Years mechanical experience on earth moving equipment is required

Must have worked as a Field Service Technician

Maintaining punctual and high-quality paperwork / reports

Analytical and problem solver

Safety and Security - Observes safety and security procedures

Time management