This role focuses on originating new business, facilitating the transfer of existing home loans from other financial institutions, and delivering tailored home finance solutions supported by exceptional customer service throughout the application and approval processess.
Key Responsibilities
Lead Sourcing & Business Development
- Proactively source potential home loan clients through both reactive and proactive prospecting methods
- Build and maintain a strong referral network with estate agents, bond originators, corporate partners, and direct clients
- Execute referral campaigns and participate in outdoor, mall, and community marketing initiatives
- Support brand visibility through social media engagement, corporate presentations, and wellness days
Client Needs Analysis & Pre-Qualification
Conduct thorough needs analysis using open-ended questioning to understand clients financial and emotional requirementsPre-qualify clients by assessing background information, credit health, and affordabilityIdentify potential financial challenges and propose appropriate solutionsMaintain accurate records of leads, interactions, and follow-upsProduct Matching & Advisory
Apply strong product knowledge to match suitable home finance solutions to client needsClearly explain application procedures and applicable credit criteriaProvide upfront guidance on requirements, documentation, and any potential complexitiesEnsure all supporting documents are accurate and completeApproval & Deal Closure
Explain final approval outcomes, including all terms and conditions, to clientsClearly summarise the benefits, features, and obligations of the approved home loan packageEnsure a smooth and professional closing processClient Relationship Management
Maintain regular contact with clients throughout the application and approval journeyProvide timely updates and clear responses to client queriesMaintain post-approval contact to ensure ongoing satisfaction and request referralsApplication Capture & File Management
Accurately complete and capture home loan applications in line with client needs and qualification criteriaCompile, verify, and submit complete application files ready for processingEnsure compliance with internal processes and credit requirementsExperience & Skills
Matric qualificationOwn reliable vehicle and a valid drivers licenseClear credit record (no debt review or adverse listings)Minimum of 2 years proven success in sales conversionsExperience in proactive prospecting within a pressurised sales environmentStrong administrative and organisational skillsExposure to marketing and lead generation activities3 or more years of sales experience, preferably within home loans, finance, or a related financial services environmentExperience operating in a self-sourcing sales role, with the ability to independently generate leads23 years of external sales experience (e.g. finance, insurance, or banking)Proven ability to build and maintain referral networksStrong computer literacy and ability to work across multiple systemsEffective planning and time-management skillsAbility to perform under pressure and meet targetsMarket-orientated mindset with strong commercial awarenessHigh level of accuracy and attention to detailSystematic, organised, and process-driven approach to work