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SERVICE DESK CONSULTANT

SERVICE DESK CONSULTANT

ARCSJohannesburg, South Africa
3 days ago
Job description

Role Activities

Customer Reception & Engagement

Greet customers professionally on arrival and establish service requirements.

Actively listen to customer concerns, accurately recording symptoms, issues, or requests.

Build trust and rapport through clear and courteous communication.

Service & Repair Explanation

Translate technical findings from the workshop into clear, customer-friendly language.

Explain required services, maintenance schedules, or repair work in detail.

Ensure the customer fully understands safety-critical issues versus optional repairs.

Workflow & Liaison

Act as the communication link between the customer and workshop technicians.

Update customers regularly on job progress, delays, or additional work requirements.

Ensure all agreed work is properly documented on the job card system.

Customer Education & Upselling

Educate customers about preventative maintenance and manufacturer-recommended services.

Promote value-added products and services (e.g., service plans, extended warranties).

Provide professional advice to support informed customer decisions.

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Service Consultant • Johannesburg, South Africa