E-Commerce Operations Manager - Remote - UK Company
SolskinWorkFromHome, KwaZulu-Natal, South Africa6 days ago
Job type
- Remote
Job descriptionPartner Management : Act as the main point of contact for our 3PL partner, building a strong working relationship and ensuring day-to-day operations run smoothly. ASN Creation : Create and track ASN (Advanced Shipping Notices) for all inbound stock so the warehouse team is prepared for deliveries. Order Monitoring : Monitor the 3PL portal and Shopify daily to make sure all customer orders are being processed and shipped correctly. SLA Oversight : Track service levels against agreed SLAs, elevate issues when needed, and hold the 3PL accountable for excellent performance. Problem Solving : Troubleshoot fulfilment or shipping problems as they arise and put solutions in place to prevent them happening again. Returns Management : Oversee returns flow with the 3PL, making sure returned stock is processed accurately and efficiently. Shipping Improvements : Identify opportunities to reduce shipping costs or improve delivery speeds by working closely with the 3PL. CX Oversight : Oversee the smooth running of customer service operations to make sure our customers always receive fast, helpful support. Brand Standards : Ensure response times and tone of voice are consistent with our brand standards across all channels. Feedback Analysis : Monitor customer feedback to identify recurring issues or themes and share these with the wider team to improve processes. Team Collaboration : Work closely with the Managing Director and Customer Service team (outsourced or in-house) to continuously improve the customer experience. Knowledge Base : Create and maintain FAQs, macros, and process documents so customer queries are handled consistently and efficiently. Reporting : Provide regular updates on customer service performance (e.g. response times, order accuracy, top queries) to the MD and wider team. 2 to 3 years' experience in operations, logistics, or supply chain (e-commerce experience a big plus). Strong organisational skills - you love keeping things running smoothly. Confidence using Shopify and / or 3PL tools (or willing to learn quickly). Great communicator who thrives in a fast-moving, small-team environment. Problem-solver who isn't afraid to get stuck in. Detail-focused and proactive, with a drive to improve processes. Remuneration : Salary - competitive (based on experience) Pension : contribution matched at 4% Work / life balance Remote role with Surbiton's office optional (Greater London) Flexible shooting locations, could be central London one day, your bathroom, a shoot house or just our office Health, Wellbeing & Socials : Holiday - 25 days plus bank holidays, Product - free SOLSKIN products & samples from group companies, SOLSQUAD swag
SOLSKIN
Founded by the Conders, the largest UK influencer family with over 10,000,000 followers on social media, SOLSKIN is a science-led and family-owned brand that aims to inspire self-care & confidence through innovative and accessible tan-care products, that are formulated for all skin types (especially the sensitive ones).
We have quickly amassed a social following of over 220,000 and we are looking to build a rockstar team ahead of our next phase of growth.
YOUR ROLE
This is a hands-on role for someone with 2-3 years' experience in operations, supply chain, or logistics who's ready to step up. You'll work across Supply Chain, Logistics / 3PL, and Customer Service, making sure products move seamlessly from suppliers to customers while keeping everything organised in between.
YOUR RESPONSIBILITIES
Supply Chain
- PO Management : Manage the full lifecycle of purchase orders (POs), from raising them with suppliers through to confirming receipt at our UK warehouse.
- Freight Coordination : Coordinate the shipping and freight of products, making sure timelines are met and paperwork is accurate.
- Inventory Accuracy : Keep stock records up to date, ensuring inventory levels are always accurate across reports and systems.
- Issue Resolution : Flag any potential delays or issues early and work with suppliers or freight partners to resolve them quickly.
- Forecasting Support : Track sell-through and help forecast future stock needs, ensuring purchase orders are raised on time.
- Supplier Communication : Maintain regular contact with suppliers to confirm lead times, timelines, and resolve any production or delivery challenges.
Logistics & 3PL
Customer Service
OTHER RESPONSIBILITIES
Supporting the team around key campaigns, activations and events
YOU
Requirements
BENEFITS
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Ecommerce Manager • WorkFromHome, KwaZulu-Natal, South Africa
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