Technical Support Engineer

Overview : JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town.

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following :

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams / documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and / or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills :

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Benefits :

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