Overview
Role : Medical Software Support Technician
Location : Hybrid (Johannesburg)
Type : Full-time
Applications Close : 7 October 2025
About Docotela
Docotela is a telehealth platform in South Africa, dedicated to making healthcare more affordable, accessible, and preventative through digital innovation. We’re on a mission to transform lives with virtual doctor consultations, and we need a tech-savvy, solutions-driven IT Support Technician with proven experience in a medical software company to join our growing team. We’re looking for a candidate who can ensure our platform runs smoothly, our doctors and patients receive world-class support, and that we continue to meet the highest standards of security, compliance, and care. If you have experience working in a medical software company, are a technically skilled, solutions-driven professional passionate about healthcare innovation, this is the role for you.
Key Responsibilities
- Platform & Website Management
Maintain and optimise our telehealth platform and website, ensuring uptime, speed, and seamless user experience.
Manage and troubleshoot bugs, plugin conflicts, and front-end performance issues.API & System IntegrationsSupport integration of APIs with partners.
Monitor, troubleshoot, and resolve integration failures, escalating where necessary.Provide responsive IT support for doctors and patients accessing the platform.Train healthcare professionals and clients on platform features and digital health tools.Create simple guides, FAQs, and troubleshooting documentation to empower non-technical users.Manage secure file transfers (SFTP) and ensure encryption of sensitive healthcare data.Extract data for the onboarding of clients.Proactively monitor for data risks and escalate breaches or potential vulnerabilities.Ensure compliance with POPIA and all relevant legal frameworks in data processing.Compliance & PrivacyApply working knowledge of POPIA, HPCSA telemedicine guidelines, and healthcare privacy regulations.
Ensure data security policies are implemented across all IT processes and tools.Support audit readiness by maintaining accurate IT logs and security reports.Training Content & Knowledge SharingPartner with the Marketing and Clinical Teams to develop engaging multimedia training materials (videos, infographics, guides).
Standardise IT onboarding processes for doctors, patients, and client organisations.Afterhours SupportProvide afterhours support to clients and staff for critical incidents.
Ensure client systems and updates run smoothly outside of business hours.What We’re Looking For
Essential : Previous experience working for a medical software company (e.g., EMR / EHR, practice management, telehealth systems).Diploma / degree in Information Technology, Computer Science, or Health Informatics (preferred).1–3 years of experience in IT support, SaaS, or healthcare technology.Familiarity with telehealth, EMR / EHR systems, or digital healthcare platforms.Strong skills in website maintenance (WordPress, or similar CMS), troubleshooting, and performance optimisation.Experience with API integration support.Knowledge of secure file transfer protocols (SFTP) and encryption practices.Practical understanding of POPIA, GDPR, or equivalent healthcare data regulations.Ability to create multimedia training (Loom, Canva, or similar).Strong communicator with the patience to support healthcare professionals and patients of varying technical literacy.Self-starter who thrives in a fast-paced, impact-driven healthtech environment.Seniority level : Entry level
Employment type : Full-time
Job function : Information Technology
Industries : Home Health Care Services
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