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Retail Branch Manager- Malmesbury

Retail Branch Manager- Malmesbury

Sanlam GroupCape Town, ZA
30+ days ago
Job description

Job title : Retail Branch Manager- Malmesbury

Job Location : Western Cape, Cape Town

Deadline : October 10, 2025

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What will you do?

  • As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
  • Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
  • Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
  • Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
  • Ensure retail branch sales delivery and establish and drive a service culture.
  • Ensure compliance, quality, and risk management.
  • Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
  • Monthly planning and reporting of sales and service activities in the Branch.
  • Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.

    • Education and Experience :

  • Matric (Grade 12).
  • RE1 and RE5.
  • 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
  • Class of Business accreditation (annual).
  • Compliant with continuous professional development (CPD) current and past cycles.
  • A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
  • Service Management experience is essential.
  • Insurance sales experience.
  • Credit and lending experience.

    • Knowledge, Skills and Competencies :

  • Sales tactics and approaches.
  • Stakeholder engagement and management.
  • Customer service and engagement.
  • Relevant Regulatory frameworks, policies, and standards.
  • Sanlam insurance products (ideal).
  • People management practices and principles.
  • Business Acumen.
  • Computer literate.
  • Data and analytics (including data visualisation).
  • Project management.
  • Critical thinking and problem-solving skills.
  • Strong communicator (verbally and in writing).
  • Able to lead and motivate a team.
  • Driven to exceed targets.
  • Organising skills.
  • Adaptable and able to learn quickly.
  • Resilient and open to change.
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    Branch Manager • Cape Town, ZA