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Remote / Offshore Level II IT Help Desk Support Technicians

Remote / Offshore Level II IT Help Desk Support Technicians

ZipRecruiterWorkFromHome, KwaZulu-Natal, South Africa
22 hours ago
Job type
  • Remote
Job description

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware / software solutions.

Duties & Responsibilities

  • Serve as the primary contact for Windows desktop issues
  • Provide end-user technical support and troubleshooting
  • Assist with administration and support of Windows Servers
  • Monitor system alerts and respond according to established protocols
  • Handle escalated service desk requests requiring advanced troubleshooting
  • Support onboarding of new users (accounts, access, setup)
  • Deliver network support across LAN / WAN environments
  • Install and maintain network hardware
  • Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

  • Prior experience working for a Managed Services Provider (MSP) is required
  • Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
  • Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
  • Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
  • Exposure to firewall and network administration (SonicWall, Meraki)
  • Strong troubleshooting background across networks, servers, and workstations
  • Experienced in Cloud-based environments
  • Excellent customer service skills with a professional and courteous approach
  • Strong written and verbal communication skills, including group presentation experience
  • Dependable, with a consistent work ethic
  • Eagerness to learn and expand technical expertise

    • Employment Type : Full time Location : Johannesburg, SA

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