Join to apply for the Store Manager role at Ntice Sourcing Solutions . The leading national retail group is seeking experienced Store Managers to oversee daily operations of high‑performing retail outlets across the Midlands and North Coast.
Each successful candidate will take responsibility for one key branch, with multiple positions available across the region.
Key Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton; key North Coast branches can be found in retail malls in Ballito and Umdloti.
These positions are ideal for experienced Store Managers looking to join a group committed to career development, offering excellent opportunities for growth within management. The environment is fast‑paced, dynamic, and performance‑driven, providing the perfect platform for ambitious retail professionals to thrive and advance their careers.
Duties and Responsibilities
Stock and Inventory
- End‑to‑end inventory management, including planning, ordering, daily stock levels, bi‑annual stock takes, goods in transit, and ensuring physical stock aligns with the inventory ledger in SAP.
- Stock performance and loss control, overseeing shrinkage, out‑of‑stock management, dormant / negative stock investigations, GP variance resolution, and trend analysis to support operational planning.
- Drive achievement of sales and profitability targets across health, beauty, and FMCG categories.
- Implement visual merchandising and promotional strategies in line with brand guidelines ensuring promotions are effectively executed.
- Maintain outstanding store condition and visual merchandising standards.
- Plan and implement shop merchandising, layout, and customer traffic flow to maximise sales, customer satisfaction, appearance, and brand image.
Finance
Manage store finances and profitability, including budgeting, fund allocation, financial record keeping, floats, banking, pricing, stock control and store expense management to meet business KPIs, minimising overtime, casual spend, and price overrides.Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence to company internal control procedures.Manage financial controls, including cash levels and collections, daily run‑end sign‑offs, cashier productivity rates, and adherence to procedures.Customer Services
Maintain exceptional customer service standards, resolving escalations promptly, maintaining high satisfaction levels, and fostering strong customer relationships.Ensure operational compliance, including staff adherence to policies, accurate processing of customer accounts, and effective management of loyalty and request systems.Human Resources
Manage staff performance, development, and scheduling, fostering a high‑performance culture, including monitoring, evaluating, and implementing development plans for all team members.Oversee HR processes and administration, ensuring compliance with policies, workforce management systems, and accurate employee records.Lead, coach, and develop staff, providing training (including feedback) and mentoring to foster career progression opportunities.Take total ownership of the workforce management system within the business units, including master data management and transactional management.Adhere to Health and Safety rules and regulations.Adhere to company uniform and personal appearance policy.Must be a South African Citizen.Matric (essential).You will need to pass an MIE check, have no criminal record, and maintain a clear credit rating.Valid driver's licence and own reliable transport.Must have a minimum of 5 years' experience managing a team of team leads.Strong operational understanding of the workings of a large retail operation.Strong financial acumen with proven ability to manage budgets and operational costs.Excellent leadership skills, problem‑solving, and communication skills.Flexibility to work retail hours and travel as required.Advantageous Skills & Experience
Tertiary qualifications are highly advantageous.Experience with Excel, SAP, Unisolv, SuccessFactors or similar retail systems is preferred.Remuneration and Benefits
CTC package – candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move.Comprehensive benefits, including medical aid and provident fund contributions.Staff discounts and performance‑based incentives.Seniority level
Mid‑Senior levelEmployment type
Full‑timeJob function
ManagementIndustries
Food and Beverage RetailRetail Health and Personal Care ProductsHowick, KwaZulu-Natal, South Africa
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