Talent.com
Digital Operations Manager
Digital Operations ManagerNo Joke Marketing • Johannesburg, Gauteng, South Africa
Digital Operations Manager

Digital Operations Manager

No Joke Marketing • Johannesburg, Gauteng, South Africa
2 days ago
Job description

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery / PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

Key Responsibilities

Leadership Operating Rhythm

  • Run the daily / weekly operating cadence : drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.
  • Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods / teams.
  • Safeguard data integrity across ClickUp (work), GHL (pipeline / revenue / CS), and financial systems.

Weekly Cross-Functional Execution

  • Lead the Weekly Scalable Meeting; update scorecards, rocks / OKRs, risks, and decisions.
  • Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow.
  • Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).
  • Review GHL dashboards for pipeline velocity, conversion, retention / expansion; ensure tight handoffs with CX.

    • Performance & Planning

  • Present the Monthly Operating Review (revenue / margin, NRR / GRR, delivery quality, NPS / CSAT, forecast accuracy, risks).
  • Translate annual plans into Quarterly OKRs / Rocks and align budgets, headcount, and initiatives.
  • Sponsor continuous improvement : SOP modernization, automation in GHL / ClickUp, AI-assisted workflows, and cost control.

    • Scaling Foundations

  • Refresh Scalable OS artifacts (V / TO equivalents, governance, playbooks); conduct org design reviews and succession planning.
  • Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

    • People & Culture

  • Model people-first leadership : clarity of roles, psychological safety, crisp communication, and high ownership.
  • Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

    • Requirements

    Experience & Scope

  • 5 - 10+ years scaling operations in agency / consulting / SaaS-adjacent environments with demonstrated P&L impact.
  • Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

    • Operating Systems & Tools

  • Scalable (or equivalent) for goals / scorecards / OKRs and meeting rhythms—expert level.
  • ClickUp admin / governance, capacity modeling, delivery economics—advanced.
  • Go High Level (GHL) pipelines / automations / attribution / lifecycle analytics—advanced.
  • Data integrations across ClickUp GHL finance; KPI architecture and workflow automation.

    • Leadership & Communication

  • High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery / PMO, CX, and Marketing.
  • Decision athlete : fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

    • Success Metrics (Illustrative)

  • Revenue & Margin : On-time / on-budget delivery rate; target gross margin.
  • Clients : NPS / CSAT, GRR / NRR, expansion rate, time-to-value.
  • Execution : Forecast accuracy, capacity utilization, cycle time, WIP control.
  • People : Time-to-productivity, regrettable attrition, leadership bench readiness.
  • Systems : Data accuracy across Scalable / ClickUp / GHL; automation coverage of key workflows.
  • Compensation

    • $2,900 - $4,000 Per Month

    Job Profile

  • Location : Fully remote (US / Global)
  • Education : Bachelor’s required; MBA or equivalent experience preferred
  • Tech : Modern laptop, strong broadband, camera / headset suitable for executive meetings

    • How to Apply

    Please email your responses to (in the email body with clear headings) and any relevant work samples. Use the subject line : “Operations Manager Application.”

    Work History

    Tell us about your last 3 roles. What was consistent across them? What changed, and why? What measurable business outcomes did you own (margin, NRR, utilization, cycle time)?

    Operating Rhythm You Built

    Describe a time you designed and ran a company-wide operating cadence (scorecards / OKRs, weekly / Monthly / Quarterly reviews). How did you drive adherence and improve outcomes? Include before / after metrics.

    Systems & Data Integrity

    Walk us through a time you established “one source of truth” across work (ClickUp), pipeline / lifecycle (GHL), and finance. What integrations / KPIs did you implement, and what decisions improved as a result?

    Portfolio or Work Samples

    Provide 1 - 2 artifacts (e.g., operating review deck, KPI architecture, ClickUp governance model, lifecycle dashboard) with a short explanation of your role and the results (e.g., margin lift, cycle-time reduction, forecast accuracy).

    #J-18808-Ljbffr

    Create a job alert for this search

    Manager Manager • Johannesburg, Gauteng, South Africa