Customer Experience Agent - 42566796383

Overview

Customer Experience Agent – Remote (Open to candidates in South Africa). EST Hours – Monday to Saturday. Independent Contractor. Salary : $750-$950 USD / month DOE + Incentives.

The Customer Experience Agent is the first point of contact for incoming customer calls. This role requires a strong understanding of daily operations to make informed decisions on voiding payments, prorating rent, and other pricing-related matters. You’ll also help guide customers to their units using facility maps and other digital resources. Effective problem-solving, resourcefulness, and clear communication are key to success in this role.

Key Responsibilities

• Answer phone calls for customers calling our self storage facilities.
• Answer questions about rental rates, move-in process (varies by location), how to process a payment, create a rental, and more.
• Demonstrate competency and ability to learn how to use our software Cubby.
• Understand the company's daily operations enough to make appropriate pricing decisions regarding voiding payments, prorating rent, and more.
• Direct customers to their units within our storage facilities by utilizing resources like the Site Map.
• Utilize resources (Cubby, Google Documents and Spreadsheets, and more) to problem solve and answer common questions.
• Handle emails, SMS, and chat and provide correct information.
• Effectively retain customers when they try to move out.

Qualifications

Preferred Experience

Seniorit y level

Employment type

Job function

Industries

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