Client Success Manager

Job title : Client Success Manager

Job Location : KwaZulu-Natal, Durban

Deadline : October 01, 2025

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Job Description :

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Minimum Requirements :

Experience :

Up to 3 years supervisory or HR generalist experience and managing team

TES experience preferred

Shift work Warehouse / manufacturing, quality control.

Education :

Grade 12

Degree in Business, HR or related field (preferred, not mandatory

Additional Requirements :

N / A

Roles and Responsibilities :

Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;

Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;

Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;

Establish a relationship with the Resource Centre;

Provide feedback to Resource Centre on candidates supplied;

Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;

Ensure that Assignees are briefed regarding transport arrangements, address, times etc;

Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;

Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;

Induction of employees;

Ensure that protective equipment and related documentation is issued

Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;

Ensuring the integrity of data on the payroll system;

Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;

Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;

Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;

Responsible for the implementation and maintenance of client Service Level Agreements;

Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;

Develop awareness of client future business needs, identify potential opportunities and communicate;

Responsible for ensuring ontime and accurate invoice delivery to clients;

Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;

Analyse weekly stats per responsible client;

Coach and mentor assignees;

Manage teams and disciplinary issues;

Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;

Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;

Drive transformation within team;

Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;

Ensure team members are appropriately trained and developed;

Responsible for arranging, controlling and overseeing the training of assignees

End Date : September 26, 2025

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