Overview
Client Success Manager - 0825 - Cape Town, South Africa
This role is for a digital marketing agency specializing in helping dental clinics grow through comprehensive digital solutions. You’ll manage 25–30 client accounts, coordinating between the internal team and clients to ensure goals are met and relationships are nurtured. The role requires high emotional intelligence, sound judgment, and the ability to communicate digital marketing concepts clearly to non-technical clients. Professional fluency in English is essential; experience in digital marketing agencies is required.
Responsibilities
- Manage and nurture 25–30 client accounts in the digital marketing industry
- Translate technical digital marketing updates into clear, client-friendly communication
- Act as the main point of contact for all client queries, status updates, and feedback
- Ensure project deliverables are met on time by coordinating efficiently with the internal team
- Prioritize requests based on impact and team capacity — avoiding overload on any one specialist
- Proactively report progress, task completions, and updates without needing reminders
- Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams
- Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp
- Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics
Qualifications
Minimum 3 years of experience as Client Success Manager or related fieldProficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.Solid understanding of digital marketing factors, mainly Web design, SEO, and Google AdsStrong communication and interpersonal skills, with the ability to build rapport and trust with clientsExcellent organizational and time management abilities, with a keen attention to detail and strong project management skillsStrategic thinking and problem-solving skills, with the ability to identify and fix issues proactivelyExperience working in digital marketing agencies is requiredFluent in English, oral and writtenJob Details
Position : Client Success ManagerRemote Status : Fully RemotePreferred Location : GlobalWorking Hours : 9 am to 6 pm ESTHolidays : US Local HolidaysSalary : USD 1800 to USD 2500 per monthInternal Job ID : 0825#J-18808-Ljbffr