Talent.com
This job offer is not available in your country.
Senior Housekeeping Supervisor

Senior Housekeeping Supervisor

Pepperclub Hotel & SpaCape Town, South Africa
30+ days ago
Job description

Position : Senior Housekeeping Supervisor

Reports To : Executive Housekeeper

Location : Pepperclub Hotel

Department : Housekeeping

Employment Type : Full-Time

Senior Supervisor – Job Description

Core Responsibilities :

  • Conduct daily checks of all public areas and VIP rooms to ensure cleanliness and readiness.
  • Oversee turndown shift operations, supervising room attendants during evening service.
  • Manage the collection and counting of stock , including all guest supplies, OE (Operating Equipment), and bedroom linen.
  • Ensure accurate punching (inputting) of OE and stock sheets into the system (computer literacy required – further training may be needed).
  • Oversee and assist with stocking of all bedroom linen, guest supplies, and OE stock .
  • Ensure stock takes are completed on time, with all data accurately captured and submitted by the set deadline.

Staff & Operational Management :

  • Supervise operational housekeeping staff; follow up on staff absenteeism , arrange replacements, and notify the Head of Department (HOD) .
  • Address guest complaints promptly; investigate issues, provide solutions, and give feedback to the Executive Housekeeper and Hotel Manager .
  • Facilitate disciplinary actions with the HOD as required (training required in disciplinary procedures).
  • Delegate tasks such as :
  • Vacuuming of passages
  • Cleaning of windows and public areas
  • Daily housekeeping duties and special assignments
  • Ensure daily attendance registers are completed and signed by all present staff.
  • Manage daily allocations , ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).

    • Communication & Reporting :

  • Immediately escalate any concerns regarding rooms, staffing, linen, or equipment to the Executive Housekeeper — not after a delay.
  • Communicate all operational issues or guest-related concerns directly to the Executive Housekeeper or Hotel Manager .
  • Assist in completing reports related to carpet cleaning, voile changes, and other operational needs.
  • Houskeeping Supervisor : 1 year (Required)
    • Create a job alert for this search

    Housekeeping Supervisor • Cape Town, South Africa