General Manager : Lead Store Ops & Guest Experience

A local coffee shop chain in Cape Town is seeking an experienced General Manager to lead one of their stores. The ideal candidate will have a passion for operational excellence and exceptional customer experiences. Responsibilities include overseeing daily operations, managing staff performance, and ensuring high standards of service. Candidates should have strong food and beverage knowledge, staff training experience, and be able to handle guest complaints. This role offers a dynamic work environment in the hospitality sector.

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