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Benefits Consular
Jordan HRCape Town, South Africa30+ days ago
Job descriptionCustomer Care : Empathy, patience, and professionalism in addressing member concerns. Detail-Oriented : Ability to follow procedures accurately and manage information efficiently. Communication : Clear, adaptive communication across various channels and audiences. Problem-Solving : Analytical thinking to resolve issues and support members effectively. Adaptability : Flexibility to handle different situations and shifting workflows. Technical Proficiency : Comfortable using multiple platforms and tools; capable of performing basic math and managing data. High school diploma or equivalent required. Preferred background in customer service, insurance, healthcare, billing, or hospitality. Experience providing client-focused solutions. Primarily desk-based work involving extended computer use. This position is fully remote
Key Responsibilities :
- Member Education : Help members understand their health plans and benefits clearly and accurately.
- Enrollment Support : Assist members with navigating the enrollment platform to select suitable benefit plans.
- Customer Service : Respond to inquiries via phone, email, or text with empathy and professionalism.
- System Usage : Use internal platforms for communication and training.
- Regulatory Compliance : Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
- Other Duties : Perform additional related tasks as needed.
Skills & Qualifications :
Education & Experience :
Work Environment :
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Benefit • Cape Town, South Africa