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Workspace and IWS Operations Engineer (Contract) - Gauteng / Hybrid - ISBRBWOM01

Workspace and IWS Operations Engineer (Contract) - Gauteng / Hybrid - ISBRBWOM01

iSanqa ResourcingWorkFromHome, Gauteng, South Africa
30+ days ago
Job description

Launch your IT operations career with global workspace solutions!

Senior-level IT Operations position with growth potential

Work with Workspace and Industrial Workspace (IWS) team

Flexible working arrangements with travel opportunities

POSITION : Contract : 01 September December 2027

EXPERIENCE : 5 Years IT working experience in end-user topics and / or IT Support

COMMENCEMENT : 01 September 2025

LOCATION : Hybrid : Midrand / Menlyn / Rosslyn / Home Office rotation

TEAM : Workspace and Industrial Workspace (IWS)

Qualifications / Experience

  • Matric
  • Certification in Information Technology
  • ITIL Foundation Certification
  • 5 Years IT working experience ideally in End user topics and / or IT Support

Essential Skills Requirements

  • IT End-user Infrastructure Support (Including VIP Support)
  • Hardware Lifecycle Management for end devices
  • Supplier and Vendor Steering
  • Contract Management Steering
  • Budget Control and Planning
  • Record Management via Prima ITAM Active Directory and CMDB
  • Developing and Implementing IT Policies and Best Practice
  • Project Management
  • Good MS Office skills especially in MS Excel
  • Ability to configure hardware according to Group std
  • Ability to do root cause analysis and problem solving with a attitude that there must be a way or better way
  • Ability and drive to close the loop
  • Ability to work under pressure and the ability to prioritise
  • Ability to work after hours or over weekends as required but should be by exception only
  • Willingness to travel as required to regional and international locations (Should be by exception and only as required)
  • Good communication skills (verbal and written)

    • Advantageous Skills Requirements

  • Good communication skills
  • Asset Management skills
  • Good can do and problem-solving attitude
  • Presentation skills
  • Ability to work with large data sets
  • Analytical and practical
  • Background in working technically with hardware
  • Demonstrated hands on approach
  • Knowledge on software package pushing via WASS and reports

    • Role Requirements

  • Lead monitor and report on IT projects including the design and deployment of new IT hardware and services
  • Facilitate and maintain Group Hardware Ordering Systems
  • IT end-user support relating to personal workspace infrastructure (PCs MFDs mobile phones fixed telephony and video conferencing)
  • IT end-user support relating to industrial workspace infrastructure (Production printers scanners BVIS and DLOG devices)
  • VIP support
  • Administration and steering of software and hardware requirements
  • Hardware Lifecycle Management for Group approved hardware
  • Support the steering of Model-1 & Model-2 production devices (with full IT support)
  • IT vendor and supplier management for all end-user services solutions and hardware deliveries
  • Action and resolve IT incidents and problems incident management
  • Action and coordinate change management as required within the business
  • Budget controls for employee telecommunication costs (mobile fixed and data usage)
  • Active Directory maintenance
  • PRIMA maintenance (Hardware asset Management)
  • Spend Manager maintenance (telephony fee / spend management)
  • KPI monitoring
  • Reporting / Presentations as required
  • Vulnerability and Cyber security awareness and management / patching as required
  • Cyber security (Patching) on production devices (Heat Console)
  • Managing the CRI (Cyber Risk Index) target for Production devices
  • Training of IT service providers
  • Managing and monitoring mobile Data allocation for Group ZA

    • NB :

  • South African citizens / residents preferred. Valid work permit holders will be considered.
  • By applying you consent to be added to the database and receive updates until you unsubscribe.
  • If you do not receive a response within 2 weeks please consider your application unsuccessful.

    • Key Skills

    IVR,SOAP,Avaya,Solaris,Cost Accounting Standards,Database Design,Hibernate,ITIL,Weblogic,Express.js,Contracts,ASP

    Employment Type : Full-time

    Experience : years

    Vacancy : 1

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