Duty Manager Host

Duty Manager / Host Luxury Guest Farm

Location : Franschhoek

Salary : R18000 R25000 Negotiable DOE Live Out

Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality with a strong focus on creating a seamless and memorable journey throughout their stay.

Key Responsibilities :

Guest Experience & Hosting

Warmly welcome and orientate guests on arrival

Guide the flow of check-ins and check-outs with efficiency and care

Ensure all departments are aligned for guest arrivals and key rituals

Conduct final room checks in collaboration with the Housekeeping Manager

Update bookings guest records and manage extensions or changes of stay

Schedule or adjust rituals rhythms and experiences during guest visits

Liaise with external practitioners where necessary

Coordinate additional activities transfers and reservations

Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager

Process and record guest purchases from the Farm Shop and Atelier with accuracy

Maintain and manage the cleanliness and readiness of guest golf carts

House & Daily Flow Oversight

Serve as the connection point between guests and internal teams

Guide the daily rhythm of the house in collaboration with department leads

Identify and report maintenance issues and ensure follow-through to resolution

Maintain awareness of the house environment flow and guest presence

Support activity set-ups and shared spaces with attentiveness and foresight

Hold a calm clear presence within the team and address concerns constructively

Ensure alignment with the property s high standards and service ethos in all guest touchpoints

Stock & Ordering Oversight

Conduct monthly stock takes of the Farm Shop and operating equipment

Carry out weekly checks to identify replenishment needs

Maintain and update digital inventory records

Place and manage orders for guest amenities candles Atelier Studio supplies and specific guest requests

Steward stock consciously balancing practicality and creativity while minimising waste

Guiding Principles

The Duty Manager / Host is expected to embody professionalism integrity and presence at all times. This includes :

Acting with accountability and care in all responsibilities

Leading with discernment and consistency

Working harmoniously with the wider team

Operating in alignment with key values :

Be impeccable with your word

Do not take anything personally

Do not make assumptions

Always do your best

This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.

Minimum 3 years experience

Key Skills

stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 18000 - 25000