Field Technician / Engineer

Installation and support of Mitel (inc. Unify) & Yeastar PaBXs as well as voice and data solutions.

Keeping CRM tickets up to date – from initial assignment to completion of support request.

Working closely with the service / support desk to make sure appointments are managed and client expectations are met.

Ensure technical best practice is used for all products and services installations.

Ensure all installation deadlines are met.

Ensure adequate communication of risks, issues and progress to Projects and Operations.

Full documentation and handover to maintenance / call centre and accepting handover from presales for new clients.

Assist with product demonstrations and testing.

Client handover and training.

MINIMUM REQUIREMENTS

• Grade 12.
• Own reliable transport and valid driver’s license.
• Minimum of 2 years’ experience in a field technician role.
• PABX certifications.
• Solid networking knowledge – installation, configuration, and maintenance of network devices (layer 2 and 3), which include switches, wireless access points and network access control applications.
• Network configuration knowledge must include creation of VLANs, packet tagging, configuration and testing of STP and QoS and troubleshooting ability.
• Solid VoIP knowledge – installation, configuration and maintenance of VoIP based PABX systems and call centres.
• Working knowledge of different provider links and last mile connectivity.
• Good communication skills and ability to build strong working relationships with all levels of staff and clients.
• Good planning and organisation skills.
• Sense of urgency and desire to get the job done on time and according to the highest standard.

SALARY :

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