Collections Agent

Purpose

Your Purpose.

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. Collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence.

To do the best work of your life by enabling experiences that help people live an active life; to make exercise irresistible; to focus on giving members an irresistible experience.

Responsibilities

• Always contribute toward achieving the strategic business vision and do it in a way that aligns with our business values of learning, improving, inspiring, having fun, and always doing the right thing.
• Handle arrear memberships telephonically or via written correspondence.
• Collect arrears using the in‑house collections methodology and ensure these clients remain part of the Virgin Active family.
• Deal with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
• Ensure all dealings with members are in alignment with the company culture and values.
• Work cross‑functionally with other department leaders to ensure that the objectives of the business are met and outcomes are delivered.

Minimum Requirements

Desired Skills

Additional Preferences

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