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Call Coordinator / Administrator

Call Coordinator / Administrator

IOCOSandton, South Africa
30+ days ago
Job description

SUMMARY :

We are looking to hire a Call Coordinator / Administrator who is responsible for managing and coordinating communication, within a service or support environment. Their role includes a variety of tasks aimed at ensuring smooth operations and effective communication between teams and clients.Â

What you’ll do : POSITION INFO :

We are looking to hire a Call Coordinator / Administrator who is responsible for managing and coordinating communication, within a service or support environment. Their role includes a variety of tasks aimed at ensuring smooth operations and effective communication between teams and clients.Â

What you’ll do : POSITION INFO :

  • Administration
  • Reporting
  • Quality control
  • SLA Management
  • Direct User communication verbally and writtenÂ

Your expertise :

  • 1-2 years of administrative work experience via Service Desk, Call Coordinating or similar.
  • Good communication skills and fluent in English verbally and written
  • Good communication skills and fluent in English verbally and written
  • Attention to Detail
  • Self-sufficient

    • Qualifications required :

  • Grade 12
  • Soft skills
  • Computer and MS Office Literate (Administrative Certificate)
  • Qualifications preferred : ITIL Foundation V3A+N+

    • Other information applicable to the opportunity :

  • Permanent Position
  • Location :  Sandton (Onsite)
  • Work environment : Office Building, floors with access to stairs.Â
  • Physical demands : Bound to sitting at a desk.
  • Travel : Require valid driver’s license and own transport.

    • Why work for us?

    If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

    You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

    At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.