Night Auditor

Hospitality isall about the individual. And we, at The Radisson Hotel Group, take pride inour unique Yes I Can! service culture : our Company wide philosophy that ensuresthat every individual guest is treated with the best positive service attitudeat every point of contact.

The manager, the waiter, the receptionist, the porter… every RadissonHotel Group employee plays a vital role in delivering a memorable guestexperience at all our hotels and resorts. Yes I Can! is both our vision and thetrue ethos of what Rezidor is all about. With this in mind, we seek to appointa Night Auditor who meets these criteria.

The Night Auditor is responsible to increase customersatisfaction by providing efficient, prompt trouble free and courteous FrontOffice service connected with arriving, departing and in-house guests. Toprovide efficient, prompt, courteous, trouble free and proactive service tocustomers in absence of departmental managers and limited staff during thenight, in line with the hotel’s and corporate guidelines and service concepts.

TASKS, DUTIES ANDRESPONSIBILITIES

• Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees during the night shift
• Is proficient in all Front Office procedures
• Utilises supervisory skills and motivation to maximise employee productivity and satisfaction
• Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations
• Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests during the night
• Records in the log book any incidents occurred in the hotel and follows-up with the department concerned
• Communicates open and closed dates, availability and condition of rooms to appropriate individuals
• Knows current rooms availability, and is familiar with future availability
• Keeps effective key control
• Ensures that guest mail and messages are delivered promptly
• Controls room rates, and brings rate changes in the attention of the Front Office Manager
• Oversees the proper handling of advance deposits
• Runs a credit check report, and analyses it for possible doubtful accounts
• Checks that discount, billing instructions, and credit policies are followed, and takes action when needed
• Authorises paid-outs and discounts
• Makes sure Front Office employees utilise yield management to maximise room revenue
• Checks the daily arrival list, and makes necessary preparations if hotel is sold out
• Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings
• In the absence of Department Heads, takes disciplinary action when required. Follows-up with the applicable Department Head
• Deals with all incoming telexes after office hours
• Completes all forms in cases of accident or theft in the hotel during the night shift
• Compile and distribute all relevant reports accurately
• Brings needs for repair to the attention of the Front Office Manager

MINIMUM REQUIREMENTS :