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External Sales and Service Advisor Lead OBR- Highlands North

External Sales and Service Advisor Lead OBR- Highlands North

FNB South AfricaJohannesburg, ZA
5 days ago
Job description

Job title : External Sales and Service Advisor Lead OBR- Highlands North

Job Location : Gauteng, Johannesburg

Deadline : October 05, 2025

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Job Description

  • To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures

    • Are you someone who can :

  • Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

    • You will be an ideal candidate if you have :

  • Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
  • Completed First Level Regulatory Examination

    • You will have access to :

  • Opportunities to network and collaborate.
  • A challenging working environment
  • Opportunities to innovate.

    • You will be a match if you are :

  • Execute own work in accordance with the organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
  • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Deliver work in an accurate manner to ensure consistent results.
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Adhere to quality standards, turnaround times and Company policies and procedures.
  • Complete relevant administration, reporting and updating of information accurately and on time.
  • Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
  • Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
  • Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
  • Maximize sales by selling packaged financial solutions to clients.
  • Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
  • Maximise cross-selling opportunities.
  • Drive adoption of digital and other self-service options across client base.
  • Contribute to teamwork and inclusivity within own team.
  • Contribute to cost efficiencies through responsible utilisation of work related resources.
  • Achieve expected financial targets and uphold associated service levels.
  • Build and maintain stakeholder relationships.
  • Deliver customer service through adherence to quality service standards.

    • End Date : October 2, 2025

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