Customer Success & Operations Coordinator - Africa

Job Title : Customer Success & Operations Coordinator

Location : Remote (Work from Home)

Schedule : 40 hrs per week

About This Role

We're seeking a highly organized and personable Customer Success & Operations Coordinator to serve as the operational backbone of our business. This multifaceted role combines customer service excellence with critical behind-the-scenes coordination—you'll be the friendly voice customers hear first, while also managing permits, scheduling utility locates, coordinating appointments, collecting payments, gathering reviews, and supporting our sales team with administrative tasks. The ideal candidate thrives in a dynamic environment, enjoys variety, and takes pride in keeping multiple priorities moving smoothly from initial customer contact through project completion.

KEY RESPONSIBILITIES

1. Customer Service & Phone Support

• Answer and direct incoming calls and emails
• Provide product and service information to potential and current customers.
• Schedule appointments and consultations for the sales team with attention to logistics and availability.
• Maintain a friendly, professional tone in all interactions.
• Collect final payments and follow up on past due balances

2. Permit & Utilities Management

3. Review & Feedback Collection

4. Administrative & Sales Operations

5. Social Media / Marketing

Requirements

Advanced English (C1 / C2)

Experience :  2+ years in customer service, administrative support, or office coordination role

Technical Skills :  Proficient in Microsoft Office / Google Workspace (especially Excel / Sheets); comfortable learning new CRM and project management software

Organization :  Strong multitasking abilities with keen attention to detail and ability to manage competing priorities

Problem-Solving :  Self-starter who can navigate municipal websites, research requirements, and find solutions independently

Industry Knowledge :  Previous experience with permitting processes or construction / trades industry preferred but not required

Marketing Aptitude :  Basic social media knowledge and comfort with photo collection / posting