PURPOSE : Under the general direction of the Spa Manager and within the limits of the hotel’s policies and procedures, providing exceptional spa treatments to our guests.
REPORTING TO : Spa Manager
Main Duties / Responsibilities
- Perform a variety of spa treatments including massages, facials, body treatments, manicures, pedicures, waxing, and other services as required.
- Provide exceptional guest service, ensuring guest feels relaxed and satisfied with their spa experience.
- Do consultations with guests to understand their needs and preferences.
- Actively promote the spa, treatments, services, sessions and retail, as well as promotions.
- Adhere to hygiene and safety standards
- Have excellent product knowledge
- Work together with other staff members to ensure seamless delivery of spa services.
- Maintain proper supplies of professional products, towels, and other supplies in treatment rooms
- Keep up to date with trends and the competition
JOB SPECIFICATIONS :
An international Beauty Therapy Certificate / Somatology Diploma from ITEC or CIDESCO2-3 years of Hotel / Spa experienceGreat previous retail track recordAbility to source new businessAbility to develop a regular client databaseRequired to work shifts and most weekends and public holidaysKnowledge & Skills
To be responsible, reliable and dependableTo be passionate and professionalTo be able to multitaskTo always have a positive attitude and service orientatedTo be able to communicate well with guests and staffTo be able to manage own time efficiently