Customer Service Support Centre - S2
SandvikZA22 days ago
Job descriptionThe purpose of this role is to actively promote and sell parts, tools, and service to support customers in alignment with their needs in an efficient manner. Actively promote, sell parts and services to support customers with their needs Identify and follow up on sales opportunities to convert quotations to orders in-line with customer needs Process customer orders timely, expedite, and follow through until the order is delivered. Maintain a high level of proactive call availability and follow-up activity to produce a high level of output to reach sales targets Resolve system and / or order issues as and when picked up to support customers in planning production and maintenance activities Report and escalate customer critical orders / inquiries to the Logistics and / or Technical Solutions teams and keep the customer informed of progress on such escalated orders and / or inquiries. Generate and disseminate relevant reports to specific stakeholders (e.g. back-order report etc.) Conduct cold calling to acquire new customers Matric / equivalent qualification Relevant post Matric qualification is advantageous Sales experience in a mining environment is advantageous 3 -5 years’ experience in the customer call centre in a fast-paced sales environment Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels Ability to organize, prioritize and complete multiple tasks under tight time constraints Ability to communicate effectively with stakeholders in writing and / or verbally High level of professionalism, honesty, and integrity Ability to analyse data and provide insights Computer literacy (MS Word, Excel, PowerPoint, Power BI) English proficiency Physically and medically fit to work in a mining environment Valid driver’s license Sales / Retail / Business Development jobs
Job title : Customer Service Support Centre - S2
Job Location : Gauteng,
Deadline : November 08, 2025
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Customer Service • ZA