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German Customer Service Support

German Customer Service Support

Sa Commercial (Pty) LtdCape Town, Western Cape, South Africa
1 day ago
Job description

Overview

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Responsibilities

  • Customer service engagement via incoming calls and respond to email queries
  • Managing reservation, special requests, and complaints from customers via the website
  • Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
  • Demonstrate urgency on transactions using standard operating procedures

Requirements

  • A matric certificate or equivalent qualification
  • Good command of the German & English (verbal & written)
  • Passionate about customer service
  • Strong analytical and problem-solving skills
  • Webchat experience advantageous
  • A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience

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    Customer Service • Cape Town, Western Cape, South Africa