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German Speakers -Customer Service / Claims (entry level)

CollinsonCape Town, Western Cape, ZA

4 days ago

Job type

Quick Apply

Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

About the Role :

We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.

This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do :

Help German-speaking customers with claims and policy questions via phone and email
Guide customers through the claims process in a clear, supportive way
Handle queries and service requests with professionalism
Learn to identify and escalate potential fraud
Provide care and support to vulnerable customers
Work with your team to deliver great service and meet performance goals

What You Need :

Fluent German and English – written and spoken ( this is essential )

Great communication skills and a friendly, helpful attitude

Willingness to learn – no prior insurance experience needed

Comfortable using a computer and learning new systems

We Provide :

Full training – no claims experience required

A supportive team and structured onboarding

Career development opportunities

Competitive salary and benefit

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Entry Level Customer • Cape Town, Western Cape, ZA