Clinical Associate

Clinical Associate

Johannesburg (Remote)

About Our Client

Our client is a fast-growing digital health enterprise dedicated to improving access to quality care for people living with chronic health conditions across sub-Saharan Africa. By combining technology, behavioural science, and quality improvement methods, they empower both healthcare providers and consumers. The organisation is mission-driven, innovative, and growing rapidly, offering the opportunity to make a tangible difference in healthcare delivery.

The Role : Clinical Associate

This role focuses on supporting digital health solutions, empowering members, and driving better health outcomes. You will collaborate with clinical teams and coaches to ensure high-quality care, innovation, and exceptional service delivery across digital platforms.

Key Responsibilities

Educate and support coaches on health indicators and chronic condition monitoring

Serve as a key contact for coaches and members, ensuring engagement and motivation

Monitor onboarding and usage of digital health platforms, including coaching, education, and telehealth

Track member engagement, flag challenges, and support continuous quality improvement

Assist in developing health education content, workshops, and materials

Coordinate rosters, performance reviews, and data reporting processes

About You

2+ years experience in healthcare, public health, or digital health

Strong communication and organizational skills

Data-driven, solutions-oriented, and adaptable

Empathetic, collaborative, and committed to service excellence

Thrives in fast-paced, evolving environments