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Product Analyst – Merchant Solutions

Product Analyst – Merchant Solutions

Bidvest Bank LimitedSandton, Gauteng, South Africa
10 days ago
Job description

PRIMARY PURPOSE

  • To fully analyse and process Merchant Services applications for PBB.
  • To manage assigned portfolio on a day-to-day basis, ensuring minimal bad debts / merchant defaults, and applying sound risk mitigation principles in compliance with Merchant Policies and Procedures and Card Schemes requirements.
  • To provide administrative support to Product leadership.

TECHNICAL COMPETENCY REQUIREMENT

Merchant Solutions :

  • Knowledge and understanding of Merchant Onboarding process.
  • Experiential knowledge and understanding of Merchant Onboarding systems.
  • Ability to obtain, analyse and act on key merchant onboarding information : Risk Matrix, World checks, Department of Home Affairs checks, MATCH checks, Credit Bureau checks, Merchant Category checks.
  • Ability to present written motivations to Product Managers where new and / or additional applications are processed through an assisted path.
  • Ability to engage with front line staff including bankers and merchant consultants to ensure smooth onboarding of clients.

    • General administrative :

  • Strong relationship building and teamwork skills.
  • Analytical, confident, and competent self-starter with excellent organizational skills.
  • Deadline driven with a high attention to detail.
  • Good written and verbal communication skills.
  • General understanding of products at Bidvest Bank.

    • REQUIRED MINIMUM EDUCATION AND TRAINING

  • Matric with Banking / Risk related certificate.
  • Banking Experience.

    • REQUIRED MINIMUM WORK EXPERIENCE

  • 5 years’ work experience, of which 3 years was in Merchant Solutions and 1-2 years general banking experience.

    • KEY PERFORMANCE AREA (KPA)

    FINANCIAL MANAGEMENT

  • Vetting new merchants, ensuring smooth onboarding to enable merchants to activate and start trading early, generating revenues from new accounts faster.
  • Analyse products.
  • Support Managers and Product owners to achieve financial budget.

    • CUSTOMER CENTRICITY

  • Demonstrate understanding of Business Banking customer and how products fit into the ecosystem.

    • OPERTIONAL EXCELLENCE

  • Support internal stakeholders and sphere of influence to enable speedy and smooth onboarding of customers.
  • Support internal stakeholders and sphere of influence to enable development and deployment of competitive products to the market.

    • DATA MANAGEMENT

  • Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will enable you to perform your work.

    • STAKEHOLDER MANAGEMENT

  • Ensure Card Scheme compliance.
  • Ensure PASA industry compliance.
  • Promote close relationship within Product team and stakeholders.

    • PRODUCT ANALYSIS

  • Support Product team in the development of compelling CVP.
  • Support Product team in introduction of product enhancements to remain competitive.

    • LEARNING AND GROWTH

  • Take ownership for own career advancement.

    • This position is advertised in line with our commitment to Employment Equity.

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    Solution Analyst • Sandton, Gauteng, South Africa