Operations And It Infrastructure Support Analyst

Overview

Hiring : Systems Engineer – Azure & Windows Server Environments – Rosebank

Our client is seeking a skilled and solutions-driven Systems Engineer to support and evolve their rapidly growing data and infrastructure environment. This role is ideal for a candidate with hands-on experience in Microsoft Azure and Windows Server ecosystems, with a proactive mindset and strong troubleshooting capabilities across hybrid environments.

Responsibilities

• Provide Tier 1 and 2 support across infrastructure and core business systems
• Administer and support Microsoft Azure services (e.g., Azure AD, VMs, Storage, NSGs)
• Manage and maintain Windows Server environments (2016 / 2019 / 2022)
• Monitor system performance and resolve infrastructure and connectivity issues
• Automate administrative tasks and diagnostics using PowerShell
• Handle service tickets via Jira or equivalent ITSM platform
• Support user issues via Microsoft Teams and phone in a clear, user-friendly manner
• Ensure SLA compliance for support and escalation
• Collaborate with dev and infra teams to resolve complex issues
• Maintain documentation, procedures, and contribute to the knowledge base

Candidate Profile / Qualifications

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