About The Role
We are looking for a hands-on and proactive CRM Manager to take full ownership of our Zoho CRM. In this role, you will be responsible for ensuring that our CRM is maintained and continuously evolves to meet the needs of our fast-scaling business. The Zoho CRM is already set up and running. You will take it to the next level by implementing improvements and new features beyond the out-of-the-box features of the standard Zoho version. You will work with a rapidly growing company expanding to additional countries within Europe and beyond, ensuring the CRM lives up to this challenge. You will oversee everything from day-to-day system administration to building new features, automations, integrations, and reporting, in close collaboration with Sales, Marketing, and Operations teams to ensure the CRM is a growth engine for the business.
What Will You Do
- Manage and configure Zoho CRM (modules, workflows, blueprints, automations, dashboards, reports, email campaigns, and integrations).
- Develop and implement new features and enhancements to improve business processes and sales & marketing efficiency.
- Maintain system security, user roles, permissions, and compliance with data protection standards (e.g., GDPR).
Data Management & Reporting
Ensure data integrity through audits, deduplication, and best practices.Build and maintain dashboards and reports to provide actionable insights into sales, customer engagement, and pipeline health.Ensure tracking of all sales & marketing activities to deliver insights for leadership decision-making.Monitor performance metrics and propose improvements.Cross-functional Collaboration
Partner with Sales, Marketing, Product, and Support teams to optimize workflows and align CRM functionality with strategic objectives.Support marketing campaigns and customer lifecycle management with segmentation and automation.Coordinate work with external CRM consultants where needed to ensure the best possible results.User Enablement & Support
Train team members on Zoho CRM best practices and new functionality.Serve as the first point of contact for CRM-related issues and troubleshooting.Drive adoption across the organization.Job requirements & What We Are Looking For
You are detail-oriented, sales-minded, and thrive on taking ownership. You enjoy combining technical know-how with strategic thinking to create impactful solutions. You’re able to bridge the gap between management, strategy, and sales, and love making systems work smarter.3+ years of hands-on experience managing Zoho CRM.Strong understanding of Zoho CRM architecture, workflows, automations, and reporting, including Zoho Campaigns, BI Tools, Dashboards, and Integrations.Solid data management and analytical skills, with the ability to translate data into insights.Experience integrating Zoho CRM with other systems (marketing automation, finance, or customer support tools).A solid understanding of sales & marketing processes and strategy.Excellent communication skills and ability to collaborate with multiple stakeholders.Self-starter with a problem-solving mindset, detail orientation, and sense of ownership.Zoho CRM certifications are a strong plus.English proficiency; German is a strong plus.If this resonates with you, we'd love to hear from you. APPLY NOW!
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