Owner Relations

Overview

The Owner Relations Officer is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsibilities

• Be an owner advocate.
• Build relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
• Ensure all communications related to assigned portfolio / market are responded to in a timely fashion.
• Coordinate and follow-up on day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
• Proficient in various project management and online tools (e.g., ClickUp, Google Workspace, Breezeway) and maintain client databases (CRM) to ensure information is correct and up to date.
• Collaborate with other departments to address owner requests and achieve a high level of satisfaction.
• Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
• Manage and develop the performance of direct reports.
• Actively communicate with internal team members and cultivate resources to support owner success.
• Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
• Manage client-related tasks in the project management tool, ensuring timely progress and prioritization of pending tasks.
• Stay aware of company goals and strategies to ensure projects align with business priorities.
• Provide creative insights and solutions to address client and organizational challenges.
• Perform additional duties as assigned.
• OH&S : Actively participate and contribute to the improvement of company procedures and processes.
• Follow all procedures and guidelines and applicable laws and regulations.
• Promote a professional and cooperative working environment, based on mutual respect and trust.
• Promote safe behaviour in the workplace.

Qualifications

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