Tier 2 / 3 Technical Support Engineer

About the job Tier 2 / 3 Technical Support Engineer

Tier 2 / 3 Technical Support Engineer

Location : Johannesburg (Woodmead)

Model : Hybrid

Job Description

Netsurit's mission is to "Support the dreams of the doers." For Netsurit, this means helping employees achieve their personal dreams and ambitions while they free up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. What's your dream? Join the Netsurit Team and enjoy a culture where each employee is encouraged to dream and work on their dreams!

About Netsurit : We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

Requirements :

The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networking

environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.

A candidate with both the attitude and aptitude to succeed in Server / Network Support, Cloud technologies,

Projects and Client services consulting will fill this position. The candidate must have a love for all things

IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.

The successful candidate should have a minimum of 1 year onsite experience, based at a client.

Duties and Responsibilities :

The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical

Support for Netsurit client portfolio, including but not limited to :

Design and implement projects as per client requirements and project scope

Infrastructure security analysis and reporting

Client documentation and policy design

Incident management, Problem management, Resolving Service Requests, and applying

Change Management where necessary.

Good general understanding of the ITIL Framework and ITSM Systems

Excellent knowledge on Microsoft technologies including but not limited to

Must have a good knowledge of TCP / IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.

Must have a good understanding of network security, malware / ransomware prevention.

Assist / mentor junior consultants and host technical workshops for the team

For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.

A Note to Third Parties : Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer

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