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Senior Retail Operations Support Team Leader

Senior Retail Operations Support Team Leader

HollywoodbetsDurban, ZA
24 days ago
Job description

Job title : Senior Retail Operations Support Team Leader

Job Location : KwaZulu-Natal, Durban

Deadline : October 04, 2025

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Responsibilities

  • Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
  • We have an amazing opportunity for a  Senior Retail Operations Support Team Leader  to be based in  Umhlanga, Kwazulu-Natal.  Do you think you have what it takes to be our newest Purple Star?
  • The successful candidate will responsible to provide leadership and management of the team of Retail Operations Support Specialists and Retail Operations Administrators. To provide operational assistance to all Regional Management and Teams when required in addition to providing technical / operational assistance to Operations Management Team.

    • You Bring :

  • Drivers License
  • 2 years driving experience
  • MS Office experience

    • A Bonus To Have :

  • Diploma Degree Certificate in Retail Management
  • 3 years experience as a Bookmaking Clerk / Manager or equivalent experience preferred.

    • What You’ll Do For The Brand :

  • General management and technical support and assistance to the Retail Operations Support Specialist and Retail Operations Administrators.
  • Setting uniform standards within all functions to Regional and Branch Support.
  • Create and implement the continuous upskilling and improvement for the Retail Operations Support Specialist and Retail Operations Administrators.
  • Guided responsibility for implementation and updating of all policies and procedures together with the Retail Operations Junior Business Partner.
  • Approve all types and forms of communication to be sent to Retail outlets and Regional Managers.
  • Provide assistance to the Retail Operations Business Partner (Junior) and Retail Operations Business Partner for administrative functions.
  • Directly liaising with Developers and IT infrastructure team relating to practical problem solving as it affects Branch Operations.
  • Meet with Internal Audit on a monthly basis to ensure there is continuous communication and solutions to queries.
  • Build strong working relationships with Regional Managers and Area Managers assisting them when they request.
  • Continuously looking to improve efficiency and effectiveness through ongoing learning and new techniques.
  • To assist with  any Operational tasks dispatched by the National Operations Manager.
  • Execute on any ADHOC requests from Executive / Senior Management

    • What You’ll Bring To The Team :

  • Demonstrate good analytical skills.
  • Strong computer skills.
  • Demonstrate creative skills.
  • Strong sense of accountability.
  • Work under pressure and able to meet deadlines.
  • Demonstrate excellent attention to detail.
  • Must be able to plan effectively and efficiently in order to meet deadlines.

    • Apply Before 10 / 03 / 2025

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    Team Leader • Durban, ZA