Investment Fund Operations Team Leader - CA(SA) - Asset Management

About the team :

Fund Operations is a global team of 30 people broadly split into 5 sub teams all sharing the same core responsibility of oversight and facilitation of transfer agent activities and supporting clients who invest in their Fund Ranges.

The Fund Operations team plays a vital role in ensuring efficient, compliant, and investor-focused fund administration through effective management of the outsourced transfer agent relationship.

As a Fund Operations Team Leader, you will be responsible for transfer agent oversight and for leading the Fund Operations team to deliver accurate, efficient, and timely operational outcomes.

Responsibilities :

• Act as the primary point of contact for SA, Botswana, Namibia and Hedge funds Unit Trust operational and finance related matters
• Oversight of administration function performed by our Transfer Agent, in line with SLA
• Responsible for the Fund Operations Finance function which includes but not limited to, bank reconciliation, cash management, commission, rebates, deal amends and taxation processes
• Resolve and manage queries keeping all stakeholders informed of progress
• Provide oversight of stakeholder correspondence
• Oversee and maintain banking relationships, ensuring efficient management of inflows and operating accounts
• Participate in finance, banking, tax, regulatory projects and web development initiatives
• Process improvement - assist with documentation and implementation of more efficient processes
• Conduct statistical trend analyses to identify patterns and inform decision-making
• Maintain good working relationships with the Transfer Agent, Client groups, Tax, Legal, Compliance and other operations teams across the business
• Participate in monthly relationship meetings with the Transfer Agent to ensure alignment, review performance, and address key issues
• Monitoring of Transfer Agent key performance indicators
• Preparation and monitoring of annual rate card and project budgets
• Oversight of expenditure relating to the Transfer Agent, including authorisation of payment of invoices
• Manage and develop the Fund Operations team, offering guidance and mentorship to support continuous improvement and team effectiveness.

Requirements :

Some of the attributes we look for in a person are :