Team Leader : Technical Support
Isilumko StaffingPretoria, Gauteng, South Africa2 days ago
Job descriptionInstall software Troubleshooting (TCF) Assemble computer Repairs & maintenance of hardware & peripherals Installation & maintenance of cabling Maintain inventory for software & hardware (TCF) Desktop patch management Investigate and provide solution (TCF) Communicate with users on incident logged (TCF) Ensure that end user equipment (e.g. laptops and desktops) are procured timeously Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure Works closely with the asset management team to ensure that assets are tracked and managed. Nationals Diploma in IT Technical / Legal Certification A+ N+ 5 Years Experience in 2nd and 3rd line of support Team Leader Experience
A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
- 1. Lead Technical Support Team
- Provide reports to management on call closure status and first line support related matters
- Implement processes to ensure calls are closed timeously
- Liaise with all necessary stakeholders and provide feedback to business and IT Management
- Ensure jiras are dealt with and closed timeously
- Assign jiras
- Monitoring (e.g. Boardrooms)
- Escalation of calls to 3rd line and other Teams.
2. Provide hardware and software support (LAN & WAN)
3. Provide 2nd line support to users
4. Finance, procurement and asset management
Education Requirements
Experience
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Team Leader • Pretoria, Gauteng, South Africa
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