Patient Admin Manager

Job Location : , KwaZulu-Natal, South Africa

Application Deadline : January 19, 2026

MAIN PURPOSE OF JOB

• To manage the Patient Administration Department and all related processes to ensure that correct accounting processes and procedures are being followed and address any issues that could affect the settlement of accounts and generation of income for the hospital to optimise revenue and cash conversion.

KEY RESPONSIBILITY AREAS

Lead and manage the people in the department

Patient administration management process

Manage and mitigate departmental risks

manage and distribute information to relevant stakeholders

Manage and control department budgets / finances

REQUIRED EDUCATION

ESSENTIAL EDUCATION :

Grade 12; Tertiary qualification with debtors / financial experience

DESIRED EDUCATION :

None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE :

Minimum of 5 years debtors experience

At least 5 years’ experience in a Managerial or Supervisory position

Experience and insight in the total Patient Administration Management environment.

DESIRED EXPERIENCE :

Previous medical aid / managed health experience

Background knowledge of the hospital / healthcare industry

Previous patient medical industry debtors experience.

REQUIRED JOB SKILLS AND KNOWLEDGE

Relevant aspects of applicable acts (e.g. Medical Scheme Act; Consumer Protection Act, PMB, WCA, RAF, etc.)

Financial knowledge (e.g. compiles a budget; calculate ROI's for new equipment / buildings / expansions / new doctors; manage alternative fee structures, etc.)

Rules and regulations regarding funder contracts

Patient Administration policies and procedures (e.g. Patient Confidentiality, Bad Debts, Discount, relevant HR policies, etc.)

Computer literacy (Microsoft Office package)

B2B Lookup Phase II and the Debtpack Enquiry application

Clinical codes management

Basic anatomy knowledge and terminology

Medical aid requirements / narrations (COID and Medical Aids)

Manage financial risks (e.g. debt days / , cash conversions and trends with regards to bad debtors, etc.)

Patient Admin programs on the AS400 system

Patient Administration processes (e.g. Reception, Confirmations, Accounts and Credit control, Debtors)

Audit principles and taking corrective and / or preventative action where necessary (e.g. risk management and quality management programme)

Closing date : 15 / 01 / 2026