Agent (Affordability)

Overview

Unifi South Africa is seeking an Affordability Agent to join their expanding team. The ideal candidate will possess excellent interpersonal skills, be a good listener, demonstrate attention to detail, and be target-driven.

Location : Bellville, Western Cape

Salary : R - R

Employer : Unifi

Key Responsibilities

• Monitor and manage queues such as Kinda Fast, Superfast, Final Affordability Phone, Client Statements, Attachments, and Debit Checks.
• Ensure tasks within each queue are processed accurately and on time.
• Conduct affordability assessments, including final affordability phone calls to clients.
• Review client statements and other documentation to assess financial suitability.
• Process attachments related to affordability assessments, ensuring all necessary documents are received and filed correctly.
• Verify and update client information as needed.
• Perform debit checks to validate the financial information provided by clients.
• Ensure the accuracy and completeness of financial data used in the affordability process.
• Provide exceptional customer service through clear and professional communication with clients.
• Address and resolve client queries related to affordability assessments.
• Adhere to company policies and procedures to ensure regulatory compliance.
• Maintain high standards of accuracy and attention to detail in all tasks.
• Provide regular updates and reports on queue status and workload to supervisors.
• Offer feedback and suggestions for process improvements to enhance efficiency.
• Support team collaboration by embodying Unifi\'s core values : Unity, Dignity, Simplicity, and Trust.
• Operate with urgency to meet established goals and deadlines.

Requirements

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Bellville, Western Cape R - R Y Unifi

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