QA & Support Analyst

QA & Support Analyst – Unifi

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone, and branch channels.

We are looking for a detail-oriented and experienced QA & Support Analyst to join our software development team and contribute to the growth of our software platform. The ideal candidate will play a vital role in ensuring the quality, performance, and functionality of our products through comprehensive testing and validation processes.

Responsibilities

• Provide second-line support and perform root cause analysis to effectively resolve reported issues.
• Offer weekend standby support as needed to ensure timely resolution of critical issues.
• Work closely with cross‑functional teams, including developers and product owners, to communicate and address quality issues.
• Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
• Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
• Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
• Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
• Contribute to the design and continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

Requirements

Seniority Level

Employment Type

Job Function

Industries

Location : Cape Town, Western, South Africa

Referrals increase your chances of interviewing at Unifi by 2x

#J-18808-Ljbffr