Medical Receptionist - Nelspruit

SUMMARY :

A General Surgeon is opening up a new practice in Nelspruit and requires a competent and strong administrator to support his practice

POSITION INFO : Job Specification

Reception

Answering calls in a professional, courteous, and efficient manner

Take messages and ensure they are actioned by relevant person

Maintain the issue logbook for all messages and matters that arise on a daily basis

Assist with phone, email or sms patients with feedback from doctor regarding messages left

Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients

Assist with preparing all files for following day’s appointments

Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations

Assist with checking that all patient details on file are still up to date and obtain new details if relevant

Open accounts and capture all relevant information accurately on system for new patients

Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit

Assist with obtaining patient results and related correspondence (lab results, radiology)

Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation and to be hospitalised

Providing quotations for all patient procedures

Prepare the theatre list bookings and pre-authorisations

Assist with arranging the Anaesthetist and Assistant for surgeries

Ensure all clinical notes are captured on the patient files post-surgery

Keeping track of Assistant fees and payments made to them

Keeping track of cases where the doctor has assisted in surgeries

Assist with doctors’ reports, thank you letters (where necessary)

Keeping track of pharmacy accounts and stock per Doctor

Accounts

Bill patients accordingly and collect payment where necessary.

Accept money (cash or card) write receipts

Allocate patient payments

Ensure all theatre billings have been completed by the doctor within 48 hours.

Liaise with the Bureau on patient-related queries and assist with debt collection

Month-end processing

Daily banking given to the doctor

Maintain Petty Cash

Maintain attendance register

General

Schedule all admin-related appointments with the doctor and the various service providers

Liaise with contractors such as hospital technical department, IT specialists, Suppliers

Maintain all supplier contracts and agreements.

Ordering stock from various places : pharmacies, stationers

Support of various marketing initiatives

Assist the doctor with all office admin-related tasks

Maintaining the CPD register

Minimum Requirements

Completed Matric or equivelant

Driver's Licence and own vehicle

Proven medical reception / administration experience and familiarity with medical terminology

Clear credit and criminal record are non-negotiable

Experience on vericlaim is hugely beneficial

Ability to converse in both English and Afrikaans are essential

Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records are pre-requisite in accordance with our client's internal policies.

Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so.

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